Objective Former Employee - Customer Service Representative FIS Employee Review

2.0
Jan 26, 2009
Recommend
CEO approval
Business Outlook

Pros

For me, the best reasons to work at Fidelity were the customers. The old InterCept approach of building a relationship with the clients were phased out as Fidelity took over. The system used to assist customers was great, and there was always an opportunity for training the client.

Cons

Management by fear and intimidation, double standards, lack of communication between employees and supervisors and management. Disharmony, low moral and mega-micro-management.

Explore other reviews about FIS

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities and challenging - engaging work.

Cons

None that come to mind.

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work offered. Annual salary is competitive depending on location.

Cons

Job security, lack of training and opportunity for movement.

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