FIS Reviews | Glassdoor

FIS Reviews

Updated June 22, 2018
2,118 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
FIS CEO Gary Norcross
Gary Norcross
708 Ratings

2,118 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance can be a challenge depending on your role" (in 67 reviews)

  • "No clarity on Senior Management Direction" (in 43 reviews)

More Pros and Cons

  1. "Absolutely Great place to work!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Saint Petersburg, FL
    Former Employee - Sales Representative in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FIS full-time (More than a year)

    Pros

    Stock Purchase Program. Very flexible with time when you need it. Great training. Management is excellent. Sprit days, contest, holiday events.

    Cons

    Nothing I can think of.

    Advice to Management

    Keep it up


  2. "Great Company for work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IOS Engineer in San Francisco, CA
    Former Employee - IOS Engineer in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at FIS full-time (More than a year)

    Pros

    Nice people, wfh, work life balance

    Cons

    not pushing the boundaries of tech
    pay not great

  3. "Good, but could be so much better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FIS full-time (More than 5 years)

    Pros

    Great place to be immersed in a complex environment with daily challenges, highly customer focused, FIS is an industry leader, almost any position has something you can be promoted to down the road, new equipment purchases for networking gear and servers seems plentiful as long as justified, an amazing place for a beginner or intermediate skillset to learn, leadership is trying to make investments for changes, ability to work from home in many positions (only reason the seasoned stay in many cases), most direct managers are great to work for and seem to genuinely care about their employees, upper management is trying to address the many concerns the technical staff has been bringing up for years.. but they are not handling it well (buying 3-4 competing tools managed by competing groups rather than having a cohesive plan where everyone works together and accomplishes something great). Additional comments: I would only recommend FIS to a friend because you can in many times work from home, the pay is in line with other large companies, and many of the people you work with are enjoyable to work with.

    Cons

    Very high workloads with ever smaller groups as people get shuffled around, lots of org changes all the time, lots of overseas workers (this is good and bad.. in some cases it becomes a challenge when the skillset you need is not coming up in the areas you are allowed to hire from, even when someone domestic is available), poor communication from management (this has gotten much better over the years, but is still a challenge.. see "Advice to Management" below), is highly customer focused (this is a pro and a con, the con outweighs the pro.. mostly because the customer focus overshadows internal technical recommendations), in line with the last one: upper management does not listen to or trust technical recommendations (somewhat getting better.. but only slightly), no BYOD and provided laptops are not the best, upper management (at least 1-4 levels above the direct managers I have worked for) do not seem to genuinely care about work-life balance or the impact of what they ask of their employees (many talk about not ignoring your work-life balance while at the same time putting an immense work load on you, with short time frames, on a holiday). No training... and not provided at regular intervals.

    Advice to Management

    #1 listen to and trust your technical team, you hired them and you should trust them. Of the seasoned people I have worked with at FIS, none would be afraid with pointing out if they need outside help or additional resources. #2 communicate.. and not in the manner you keep doing.. give employees some real insight to the strategies you are working on for this year and the next year, and warrant some discussion. There are monthly newsletters that praise certain projects or individuals.. that is good, but there should also be similar communication about the current company wide projects in place and coming down the pipe. #3 Stop wasting money on the wrong things.. don't buy another tool just to have it sit next to the other 50; start investing in your people instead of trying to buy solutions that don't exist. This also goes hand in hand with #1; don't buy technical tools or products without engaging your technical team. #4 You have an amazing group of individuals that work for you, but those with real skill or that have real experience hate the FIS culture and impersonal nature of the company. Most I know are staying for a few perks they really enjoy, like working from home for many of them. I do not feel that puts FIS in a good position to retain talent, when all it takes for you to leave is a comparable job (and there are many) to offer the one perk you are unwilling to give up.


  4. "Good people, no direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FIS full-time (More than 5 years)

    Pros

    Lots of dedicated and talented people to work with

    Accommodates remote/work from home positions

    Cons

    Company has no long-term direction. It's just keeping itself afloat with as little improvement to technology and process as it can get away with

    Pay schedule is inconsistent and occasionally frustrating to plan finances around

    No real company culture as it's a combination of existing small companies that were purchased and integrated


  5. "Good company, currently not much room for advancement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FIS full-time (More than 5 years)

    Pros

    Where I work there are good people and descent pay for the job that we do. The environment is very friendly and it feels like a family.

    Cons

    The biggest problem is the work schedule. Evening and night shift jobs with no room to switch schedules. If you have or want a family life, that makes it very difficult. If that doesn't matter to you then its a good place to work. Since many people get there and stay there, there aren't many opportunities to move up. That is the hardest part for me.


  6. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend

    I have been working at FIS full-time (More than 8 years)

    Pros

    None
    You will learn to say no and how to do cost cutting

    Cons

    Management doesn't know what they are doing
    Different process each time
    Tower model


  7. "SYSTEMS OPERATIONS ANALYST II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FIS full-time

    Pros

    Pay was decent, very casual dress code on nights, friendly people

    Cons

    Benefits not all that great, too much office politics, Supervisor was terrible (played favorites card!)

    Advice to Management

    Look in the mirror. You don't tear your folks down when they're in the right about something and broadcast to all the FREE WORLD!!

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Executive in New York, NY
    Former Employee - Senior Sales Executive in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FIS full-time (More than 3 years)

    Pros

    Great learning experience in enterprise sales

    Cons

    Didn’t always provide annual raises. Commission plans changed a lot.

    Advice to Management

    Think more about employee retention


  9. "Lead Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FIS full-time

    Pros

    Nothing special, sometimes work from home allowed

    Cons

    Constant Layoffs due to merger


  10. "People Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - People Operations in New York, NY
    Former Employee - People Operations in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FIS full-time (More than 10 years)

    Pros

    Solid operations team for People Systems and Delivery. Good leadership.

    Cons

    More cross training is needed.

    Advice to Management

    Keep the lines of communication open.


Showing 2,118 of 2,219 reviews
Reset Filters