A case study of how NOT to operate a customer service / retail business. - Anonymous employee FedEx Office Employee Review

FedEx has essentially deformed the "copy shop around the corner" into a hemorrhaging acronym-laden abomination. Employees are paid far too little considering the knowledge required to adequately perform all expected duties. Prior to last summer you could expect a revolving door of coworkers, only now the door traffic flows in one direction due to a nationwide hiring freeze. What was already a lukewarm staff serving a hyper-stressed, deadline driven clientele of business professionals is now a skeleton crew barely keeping the counter line hordes at bay. Expect no assistance from upper management. Instead of focusing on reducing turnover, cutting costs and recognizing productive employees, corporate office prefers to focus on where to place staplers and rubber bands, or the correct way in which to place sheet after sheet of unnecessary job information drivel in customer orders. Endless reports and metrics with names like "SQI" and "VOC" tell each store just how miserably they are failing, and monthly district manager visits give one a sense of just how quickly this ship is sinking.