CSR - Customer Service Representative FedEx Office Employee Review

2.0
Apr 25, 2015
Recommend
CEO approval
Business Outlook

Pros

None come to mind. The environment is dull at best, oppressive at worst. The one "good" is that the employees somehow bond together under the difficult conditions.

Cons

No work/life balance. I take off one day per year to remember my deceased brother with my family. I was told my job was in jeopardy if I did not come in. I came in and was strongly disciplined for being in a bad mood. The opinions of employees are taken (via focus groups) and summarily dismissed. The salary is good for entry level but growth is non-existent, I still know one employee that has been there 10+ years and lives in utter poverty.

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5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers and supportive team environment. Gained strong customer service and communication skills while helping with printing, shipping, and handling different types of orders.

Cons

Limited opportunities for advancement since you often have to wait for someone to leave before moving up.

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers decent benefits and consistent work schedule,

Cons

High volume workload environment which can lead to feeling overwhelmed at times.

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