Okay for a first banking job but very few opportunites to advance and low hours. - Customer Service Representative Fifth Third Employee Review

2.0
Mar 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Willing to hire in with little expierence. Benifits for PT employees. Willing to hand out more responsibilities. Compensation for reaching goals. Competitave pay with yearly raises based on performance.

Cons

Referral Goals have become rediculous. What qualifies as a referral has changed as well as the type of accounts making it very hard to convience people to open accounts. Payouts for success have gone down. Cuts have been made across the board with management and tellers. This has caused a staffing shortage and PT tellers are now kept to 20 hours with high traffic and low employees causing long lines and high stress. Company just overhauled all their personal accounts and are about to do business accounts as well. There is very little information and preparation for the employees, lots of uncertanity, and the bank has now made it difficult for customers to bank there. I wouldn't bank there if I wasn't an employee.

Explore other reviews about Fifth Third

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff was great at many locations

Cons

Corporate mindset, understaffed and overworked

See reviews by: Helpful|Rating|Date|All