Fifth Third Reviews | Glassdoor

Fifth Third Reviews

Updated May 26, 2018
1,576 reviews

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3.3
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Fifth Third President & CEO Greg D. Carmichael
Greg D. Carmichael
240 Ratings

1,576 Employee Reviews

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Pros
Cons
  • Not a healthy work/life balance with all the added stress (in 36 reviews)

  • Micro management of sales by upper management in Retail (in 76 reviews)

More Pros and Cons

  1. "Learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than a year)

    Pros

    phenomenal people that work here

    Cons

    no upward growth potential within

    Advice to Management

    develop your people in time and assets


  2. "Mortgage Fulfillment Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fifth Third full-time

    Pros

    Great staff, and pay with good benefits.

    Cons

    Laid off, training, communication about company status with work load before layoffs

  3. "Global Custody Conversion Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Custody Conversion Specialist in Cincinnati, OH
    Current Employee - Global Custody Conversion Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than 3 years)

    Pros

    Stable company and job. Good corp benefits.

    Cons

    Only real opportunity is in Cincinnati or Grand Rapids for Operations


  4. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity for advancement, competitive salary in industry, strong 401k match.

    Cons

    Micromanagement. Too many unnecessary meetings.

    Advice to Management

    Trust that your employees are competent to do their jobs and let them perform. Stop micromanaging.


  5. "Consumer Loan Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Loan Advisor in Cincinnati, OH
    Former Employee - Consumer Loan Advisor in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fifth Third (Less than a year)

    Pros

    Laid Back, Friendly, Easy, Repetitive

    Cons

    Sit at a desk all day.

    Advice to Management

    Great management


  6. "Good not great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third full-time

    Pros

    Nice place to work. Nice work environment

    Cons

    No work from home.


  7. Helpful (3)

    "Personal Banker II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third full-time

    Pros

    Good pay, good benefits, great coworkers.

    Cons

    Very very micromanaged like a child. Fifth third will soon be just like Wells Fargo with its goal structure. It is very difficult to know how your goals are calculated so there is a lot of pressure.

    Advice to Management

    Very very heavily micro managed.

  8. "So close to being something great...but doesn’t arrive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Channel Mortgage Loan Originator in Tampa, FL
    Current Employee - Direct Channel Mortgage Loan Originator in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fifth Third full-time (Less than a year)

    Pros

    -Great local unit manager
    -Flexible schedule/no set hours
    -Great fellow employees
    -Relaxed local work environment
    -Relaxed dress code (not client-facing)

    Cons

    -Extremely sub-par Processing
    -Unreliable closers
    -Systems are outdated or no support for issues
    -Terrible Leads
    -Hard to make any commission after draw period (no matter how many hours you work)

    Advice to Management

    -If you are going to invest millions into new systems, make sure there is enough technology and operational assistance available.
    -Stop focusing your efforts on RCM programs and put full force behind an efficient Operations department
    -If loans are not closing, the bank does not make money, thus making the Direct channel not viable


  9. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third full-time

    Pros

    Employee benefits are wonderful and wages are competitive.

    Cons

    Encourages product pushing, actual consumer need is overlooked.


  10. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Concord, NC
    Former Employee - Financial Consultant in Concord, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than a year)

    Pros

    Thorough training schedule, opportunities to work in other locations, Customer Appreciation Days, great compensation & benefits , charity/volunteer and community involvement, great support system, denim days, vacation/sick days, morning huddles to go over events, daily plans and goals.

    Cons

    Training was hard to sit through. My facilitators kept questioning each other and had to research information on everything. They were unprepared and unprofessional. One facilitator came in an hour late on Day 1 which meant the class could not get into the building. The facilitators may choose to cut your lunch in half or require you to stay late without notice. This upset me as I lived an hour away (without traffic).
    You might be managed by someone with no prior management or banking experience.
    I witnessed a lot of unethical treatment to employees & customers by several Fifth Third employees. When contacting the Ethics Line, the higher-ups do not want to believe there are problems with their managers, so they immediately defend them (Be sure to keep notes of any and all issues you may be involved in or may witness. This is key when filing a complaint and helped me win my fight against these acts). Be aware that even after an individual IS found guilty of unethical acts, they might not be terminated from the bank. Instead, they may just be moved to a new location.
    Very high turnover rate.
    Cold calling.
    High goals. Consultant goals do NOT change according to your location. It's the same regardless if your branch averages 20 customers per day or 150 per day. Makes it harder for those in low traffic locations to meet goal. Also, your goal is the same whether you work 160hrs/month or 100hrs/month so choose your days off wisely and strategically.
    You do not get paid to refer employees.
    No on-site security. Some of the offices do not have views to the branch lobby or cannot be seen by cameras. This can make for a dangerous outcome.
    If an account/product closes for ANY reason within 90 days of opening, your points will be taken back.
    MLO's and Investment partners were not the easiest to work with or track down. Communication is key when meeting clients and this proved difficult for them as they did not plan out their days well.
    Moving up can be hard, depending on your manager. I was elected and chosen to partake in the Mentorship Program just 6 months into my career (normally requires min of 1 year worked.) My manager approved each meeting on my calendar, but never allowed me the time to attend the mentorship meetings (just 1 hour every 2 weeks). These meetings were crucial in planning and developing into a Branch Manager role. Because she never let me attend, I had to withdrawal from the Mentorship Program. No one should be denied the opportunity to excel!

    Advice to Management

    It is best practice to hire managers who have had management AND banking experience. Hiring an individual who has had neither will result in disaster.
    When an employee is found guilty of unethical treatment/acts against other employees or customers, they should be TERMINATED (according to bank Policy). They should not be relocated to another location. That does not fix the problem.
    Monitor ALL employees who are over 150% of goal more closely. Some of them are turning what should be a single $50k CD account into 10 separate $5k CD accounts. They are manipulating the system and the company.
    During an interview, invite someone the applicant would be working with to be part of the process (even just to ask a question or two). This results in feedback from your current employee and if you agree the applicant is a good fit for your team. This will result in less turnover.


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