Fifth Third Reviews

Updated May 17, 2021

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3.8
72%
Recommend to a Friend
86%
Approve of CEO
Fifth Third President & CEO Greg D. Carmichael
Greg D. Carmichael
556 Ratings
Pros
  • "Good work environment, good benefits(in 116 reviews)

  • "Great benefits, good organization and great bank in the industry(in 106 reviews)

  • Cons
  • "Must be well liked by upper management(in 85 reviews)

  • "Too many sales goals to customers(in 76 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Fifth Third and is not affected by filters.

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    1. 5.0
      Current Employee

      One big family

      May 14, 2021 - TM Sales in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not micro managed, constantly learning, great teammates/managers

      Cons

      Systems are outdated, sometimes you go to several people to just get one request done

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    2. 2.0
      Former Employee, more than 3 years

      Depends on management

      May 15, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get a holiday on every holiday because there is no shipment during holidays.

      Cons

      Always short staffed neglectful management

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    3. 3.0
      Current Employee, more than 1 year

      It's a solid professional job to get you experience. You will learn the cooperate structure.

      May 10, 2021 - Personal Banker II 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My first real job post-college. Started off with 3 weeks PTO and a week of sick time which is really good. The salary is decent but definitely has room for improvement. You get to interact with some cool people and see how people spend and save their money. Most people don't know a lot about personal finance and this job teaches you a lot about that!

      Cons

      All the retail branches are understaffed because banker retention isn't so high. Working retail you get pooped on by all the cooperate people above you. Seems like there is always a document missing or something that's urgent, but when retail has something urgent we don't have that same support/level of urgency. The landscape is constantly changing and you have to adapt extremely quickly. The company is so large that to get one thing done you have to get in contact with 20 people to get a fee waived essentially lol.

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      1 person found this review helpful
    4. 4.0
      Current Employee, more than 1 year

      Benefits, & Opportunities

      Mar 8, 2021 - Anonymous Employee in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fully vested 401k after 6 months, you put 6% and they give you 7%. Health insurance is considered high deductible, and costly but 5/3 offers programs to offset the cost by earning health benefits. The health insurance is 80% or 90% coverage— and covers tons of stuff even transgender care (gender confirmation surgery), IVF coverage, weight loss surgery, and covers tons of medications without having to meet your deductible first including diabetes medication and so much more then I can think of right now. Career opportunities are endless, although networking is extremely important, and leadership needs to know your intentions. ALSO college tuition reimbursement up to the maximum allowed by employers tax free ($5,000ish) Appointment time 4 times a year, where you can take 2 hours of your shift away and be paid. 2 weeks of vacation time (10 days total), and option to buy 1 more week. Fifth Third stepped up and provided 3 weeks of vacation for 2021 due to Covid-19, and 12 hours of appointment time verses the normal 2 weeks and 8 hours of appointment time. They also provided roughly $1,200 in bonuses for Customer Service employees.

      Cons

      Must network extensively requires dedication to your craft to get promoted— however leadership will lead you to the right direction. annual increase for pay was lack luster at 1.5% considering inflation that has risen greatly and with the economic issues we have faced— it felt like a slap to the face.

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      1 person found this review helpful
    5. 1.0
      Current Employee, more than 8 years

      One of the worst orgs I've ever seen...

      May 14, 2021 - Accounting in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Downtown location is geographically centralized, eas

      Cons

      Where do I begin...It all starts with communication, which is horrible. Major announcements tend to go out Friday afternoons (between 4-5pm) in order to avoid questions. For example, we were just informed that due to COVID restrictions being relaxed in Ohio that as of June 2nd we will cease in office rotations and return to pre-COVID work conditions. No rotation, no flexible work arrangements, nothing...Just the message of "get back to regular work" essentially. No degree of empathy in the message, no acknowledgement of tense circumstances or attempts to innovate the work place environment. 5/3 does NOT care about employees even in the slightest. It's like they're 15 years behind the rest of the working world. They own the parking garage under their building but employees still have to pay for parking. During an on site shooting a couple years ago, no mass communication or warning notification went out until significantly after the event. Many employees were needlessly placed in harms way and some lost their lives. Work place relationships between manager and employee are NOT discouraged, in fact they have been rewarded on at least 2 separate occasions that I have observed. In which one employee received 2 promotions within less than 12 months. I also observed a senior leader in the accounting department refer to a middle eastern employee as a "goat (expletive)" in front of nearly the entire department...Nothing was done and no follow up from the HR team to ensure me they looked into the matter. Granted, I don't expect to be fully 'in the loop' as to what they're doing. I realize there are privacy matters at stake and levels of confidentiality. But the lack of communication to ensure me they at least looked into it leads me to believe they didn't perform a thorough investigation or their due diligence. 5/3 is desperate to be a major player in the financial industry, and they're willing to achieve this result at the expense of employees. Pay is sub-par (at or below market), bonuses are mildly competitive but again not in line with expectations, promotability exists but is more often based on senior leaders personal opinions of an employee as opposed to objective performance evaluations. Which btw, I've seen 2 non-white persons in the accounting/finance departments in the years I've worked here. ZERO diversity...All around, 5/3 does not care about employees. I could go on for much longer here but ultimately what's the point because nothing will happen internally. My only hope is that by reading this you stay far far away from 5/3.

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      1 person found this review helpful
    6. 5.0
      Current Employee

      Handling the customer financial needs and assisting them in achieving their financial goals

      May 11, 2021 - Customer Service (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance, good Manager

      Cons

      Leave due to being short staff

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    7. 5.0
      Current Employee

      Great Company!

      May 11, 2021 - Vice President Asset Liability Management in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and great culture

      Cons

      Volatile industry and hours can be challenging.

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    8. 4.0
      Former Employee, more than 5 years

      Not bad

      May 11, 2021 - Vendor Manager in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance is pretty good.

      Cons

      Pay is not the best.

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    9. 4.0
      Former Employee

      Decent work environment

      Apr 26, 2021 - Mortgage Advisor in Grand Rapids, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, good on-site perks, good benefits, LGBTQ friendly and trans supportive

      Cons

      Difficult customer base, company is not supportive of unique situations, many of the issues their own doing. They'll mess up and if you get the customer, you have to tank your stats resolving it and get "coached" to do better next month, with a mar on your review.

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    10. 4.0
      Former Employee, more than 5 years

      NA

      May 9, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great business experience and fun atmosphere.

      Cons

      Always short-handed on the retail banking side.

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    Viewing 1 - 10 of 2,327 Reviews

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