CSR - Customer Service Representative Fifth Third Employee Review

2.0
Sep 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Good pay by the hour, doable job. Close to my house.

Cons

Lack of managers training in the human relation part. You get yield at for any little mistake doesn't matter if is your fault. Sales requirements are ok but the manager expect you to get their sales for the month even thou you only work 20 hours. Compared to my other job at other bank you get more pay but you have to do more work. Managers expect you to do opening and closing procedures with out paying you. The computer system is out dated. The time clock steals money from the workers. You have to do opening procedures without being paid for it. You have to load systems and approve your time sheet when out of clock. The time clock steals minutes from employees it doesn't round to the next 15 minutes as we were told. Sales commission is low compared to competition. HR response to complaints in slow and you won't get a resolution. Worst HR ever.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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