3.0
Oct 24, 2013
Anonymous employee
Current employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
Continual training, fair wage increases yearly, allow some freedoms for a manager at the branch level to run things how they see effective
Cons
Top down leadership has little "real" communication. Decisions come through to change accounts and how things operate without explaining to the branches why they are making those decisions. Their policies on overdrafts and time of processing things tend to make customers angry because they are somewhat more complicated to understand and more likely to aquire fees.