Needs work - Customer Service Representative Fifth Third Employee Review

2.0
Apr 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Not a bad benefits package. Choice dollars and flexibility with different health care options. Two weeks of vacation the first year and the option to buy up to an additional 2 weeks.

Cons

Their only focus is sales, sales sales. As a teller it seems to be all they want you to focus on. Trust me...I like my incentive paycheck..but, the goals are unrealistic. I feel like a schmuck asking the same customers over and over to open a savings account. I am an entry level CSR...not important enough to have a company email account...but important enough to expect to produce miracles.

Explore other reviews about Fifth Third

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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