Customer service Rep - Customer Service Representative Fifth Third Employee Review

3.0
May 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Relatively good hours, especially as a student. The compensation isn't bad as a student either, but leaves little to be desired as a graduate.

Cons

limited growth oppertunity: If you are trying to gain experience, Fifth Third has not been the friendly "grow within" company it used to be. They got rid of many training programs and oppertunities are very limited. Hitting sales goals is a major responsibility, but some locations are much more difficult than others to sell (demographics, cultures, average incomes).

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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