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      Fifth Third

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      Fifth Third reviews

      CSR Call Center - Call Center Customer Service Fifth Third Employee Review

      4.0
      Jun 8, 2010
      Call center customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was eventually let go from the call center at the height of the mortgage dissaster but all in all I was fairly content there. Laid back environment but rules and expectations are defanity STRONGLY enforced.

      Cons

      Some of the call expectations and format were a bit ridiculous I thought, long customer verification process because their phone systems lacked verification software. This was as of 2008.

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      5.0
      May 16, 2026
      Personal banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Management and good culture

      Cons

      Underpay, and personal banker I are always hating on PBII

      4.0
      Jun 14, 2026
      Personal banker i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment. Management can be good depending on your branch. Can make lots of close friends.

      Cons

      Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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