It's a job - Customer Service Representative Fifth Third Employee Review

3.0
Jan 1, 2015
Recommend
CEO approval
Business Outlook

Pros

The environment is pretty laid back and fun at times. They work well with scheduling when you have doctor appointments or have to get your children.

Cons

They constantly understaff bringing stress to everyone. Turnover is very high. Job titles and roles are consistently changing or being eliminated. I don't see enough diversity among upper management. Moving up from a CSR position is harder when you are lower on the diversity scale.

Explore other reviews about Fifth Third

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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