It's a job - Customer Service Representative Fifth Third Employee Review

3.0
Jan 1, 2015
Recommend
CEO approval
Business Outlook

Pros

The environment is pretty laid back and fun at times. They work well with scheduling when you have doctor appointments or have to get your children.

Cons

They constantly understaff bringing stress to everyone. Turnover is very high. Job titles and roles are consistently changing or being eliminated. I don't see enough diversity among upper management. Moving up from a CSR position is harder when you are lower on the diversity scale.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, reliable, friendly team but that’s branch specific

Cons

FIX YOUR STAFFING ISSUES!!! You all emphasize work life balance but have us working 6 days a week. If you don’t live in OH, your career opportunities are practically nonexistent. Also- close at 5 on Fridays like a normal bank.

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