Great place to work if new employee - Customer Service Manager Fifth Third Employee Review

2.0
Sep 24, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits package above average compared to competitors, profiti sharing, multitude of locations, set hours-most m-f., reputation of hometown bank, friendly and respectful customers.

Cons

Salaries much lower than other competitors. Little room for advancement. No clear communication between senior management and staff. Expect you to do the work of 3 people on 1 person salary. Unrealistic sales goals in this economy. Can easily be let go if upper management feels that u are not making the goals they like to see you make even if meeting the stated goals because it is an at will employer. No appreciation. Bonuses are continously reduce even in the middle of a cycle. Raises are next to nothing if anything. Management gets all the glory and lower saff does all the work. upper managemnet has no clue how to do most functions and i am part of upper mgt but am one of the few exclusions. Loyality is not rewarded

Explore other reviews about Fifth Third

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

See reviews by: Helpful|Rating|Date|All