A waste of 4&1/2 years - Customer Service Representative Fifth Third Employee Review

2.0
Jan 8, 2011
Recommend
CEO approval
Business Outlook

Pros

The best part of working for one of the branches were the people that you worked with. One manager was very negative to members of the team. However you become close to the people that you work with.

Cons

Rules are not universally enforced. They will introduce new procedures then two weeks later decide that they what things back the way they were before. It is very frustrating, and they only see the sales aspect, customers have to wait for you to sell them something, they do not care if the customer has to wait.

Explore other reviews about Fifth Third

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment. Management can be good depending on your branch. Can make lots of close friends.

Cons

Very sales-focused. Does not matter if customer does not qualify for credit cards, loan, etc., you have to put the application in to meet quota. And the occasional rude customer.

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