Lead Customer Service Representative - Lead Customer Service Representative Fifth Third Employee Review

2.0
Oct 23, 2015
Recommend
CEO approval
Business Outlook

Pros

There are decent benefits and stable hours. The people you work with everyday become like family. Never have late nights.

Cons

Pay incentives steadily diminishing Goals set are usually unattainable Pay is low Upper management has no idea what actually goes on inside a retail branch and only care about sales A lot of micromanaging Constantly cutting positions leaving branches understaffed

Explore other reviews about Fifth Third

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and benefits

Cons

Working with the general public

4.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

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