started with so much promise but ruined by poor management - Salesperson FindLaw Employee Review

1.0
Oct 24, 2012
Recommend
CEO approval
Business Outlook

Pros

- The UK arm of an American giant Findlaw, a Thomson Reuters Business - Looks good on the CV - Invited to use the facilities of the whole TR group - Same incentives/benefits as rest of TR group eg company health scheme - Great Christmas party with no expense spared, with 4000 people attending - Selling seo, websites - good learning for the future

Cons

high staff turnover - promised a career given nothing - senior management loves politics - awful office next to scrap yard in Earlsfield South London - product doesn’t work so salespeople have to lie for a living - Find law uses Contact Law staff, a solicitor referral service that also has a very bad rep in the market. - Project managers, website designers and content writers are all based in the USA. - Projects (websites) are delivered late and full of problems- although I am told this is being changed - Management slow to react to anything - it took them 18months to admit there was a problem with products. - Staff moral is low - US management are deluded and think that UK legal market is like US despite having poor sales for the last 3 years. - mass sums of compensation is given out due to Findlaw ruining websites and projects - lots of angry and dissatisfied customers - All resources from TR are usually given to Contact Law, with Findlaw the neglected runt of the litter

Explore other reviews about FindLaw

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, supportive manager, no micromanaging

Cons

I don't have any cons to list.

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart, talented and helpful colleagues. There is also a keen desire to keep improving the product and to implement new tools, such as AI, in a responsible manner.

Cons

By far, the biggest disappointment is the greed-fueled mission of Internet Brands' private equity owners to maximize profits as quickly as possible by reducing U.S. payroll and benefits. Since buying FindLaw from Thomson Reuters in late 2024, Internet Brands has steadily hired workers in Mexico and the Philippines and proportionately cut U.S.-based staffing to take advantage of lower labor costs. New hires in those two countries have remained steady despite stagnant to declining sales. Team members with more than 20 years of experience (who received the highest compensation) were among the first to be let go, even before the sale closed, as U.S. layoffs have become routine in nearly every quarter since. These were people who helped build FindLaw into a leading legal marketing company. I will give them credit for not hiding who they are. From the beginning, during the first Teams meeting in late 2024, the CEO's first words to nearly 1,000 FindLaw employees were that IB's only mission is to "make money." It was jarring for everyone to go from a company like Thomson Reuters, which valued its employees and had a progressive workplace culture, to the new owners' unbridled, unapologetic greed.

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