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FindLaw Reviews

Updated July 18, 2017
88 reviews

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2.7
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James C. Smith
5 Ratings

88 Employee Reviews

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Pros
  • Work from home; half day Friday's in summer (in 25 reviews)

  • Work Life Balance and you have uncapped commission (in 8 reviews)

Cons
  • Frankly, most of upper management is stupid (in 7 reviews)

  • Upper management follows and rewards digital marketing showmen (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Swimming Up Stream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategist in Eagan, MN
    Current Employee - Strategist in Eagan, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at FindLaw full-time (More than 8 years)

    Pros

    The people, in general, are wonderful to work with. Maternity/paternity leave policies are very nice if you are planning on starting a family.

    Cons

    Salaries are low compared to similar positions at other companies. Employees will always be swimming upstream, making the simplest of tasks unbearable, due to the repeated failure to create/purchase and maintain functioning business systems. FindLaw has lost many stand-out employees due to the combination of below-market pay and lack of appreciation.

    Advice to Management

    Invest in BPM, publishing, and content management platforms that perform at least 60 percent of the time.


  2. Helpful (1)

    "Nice perks; Negative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Eagan, MN
    Former Employee - Project Manager in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FindLaw full-time (More than 5 years)

    Pros

    - Work from home; half day Friday's in summer
    - Nice campus with subway, caribou, convenience store, US bank, doctors office
    - Majority of co-workers are great

    Cons

    - Poor change management
    - Systems are always broken
    - Negative management. Zero support from management
    - Issues are never resolved. Lots of problems are swept under the rug
    - Working with the sales team and vendors is a nightmare
    - Very task and durations driven. Not enough focus on customer experience resulting in low customer retention

    Advice to Management

    Listen to your employees. Customer operations has turned over so many employees in the past few years and it's not only because "people are ready for the next step in their career" (as managers always say). It's because FindLaw is a negative place to work.

  3. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Eagan, MN
    Current Employee - Project Manager in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FindLaw full-time (More than a year)

    Pros

    benefits and time off are OK.

    Cons

    Virtually everything. The left hand doesnt know what the right hand is doing. The systems dont work. The product is garbage. Writers are rewarded for the speed with which they write websites, not the quality. Frankly, most of upper management is stupid. You can get 6 different answers to the same basic question and all of them are dumb. DO NOT WORK HERE

    Advice to Management

    Get it together. Right now youre a joke.


  4. Helpful (2)

    "Sr. CDC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work Life Balance and you have uncapped commission.

    Cons

    You work with attorneys who never show


  5. Helpful (6)

    "Very uncomfortable environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FindLaw (More than a year)

    Pros

    The hours are flexible, and no real pressure to be there at a curtain time. The pay seemed to be a bit above average. Great vacation and PTO time - if you start January 1, you automatically will get close to six weeks paid holidays, PTO and sick days off our first year.

    Cons

    There main hub in Eagan Minnesota has over 6000 employees so there is a huge feeling of only being a number. The department I worked in was called FindLaw, they marketed to lawyers and was run and managed by a younger insecure group. Very insecure team that was not interested in hearing your idea's because they didn't think of it - you know what I mean? Super super quiet environment, no one talked, no one made phone calls, it was do quiet that you could hear yourself chew - you wouldn't dare bite into an apple, everyone would hear you - it's just a very uncomfortable environment. No real training, more like figure it out on your own. In general, most people don't say good morning or say good night - it was weird, no one really asked anything about you. I think they were so self conscience and uncomfortable about being friendly or afraid they might get in trouble for something. NO FUN, period!

    Advice to Management

    Make time to take to your employees - the Sr. Director's door is closed 90% of the time. Stop putting the managers on such a high pedestal, it makes everyone else under them uncomfortable to tell you what is really going on. Be real.


  6. "Sr. SEO Strategist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SEO Strategist in Sunnyvale, CA
    Former Employee - SEO Strategist in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FindLaw full-time (More than 3 years)

    Pros

    Huge advantage in the legal vertical with one of the oldest players online. Fun place to work with very nice people. Great benefits here too.

    Cons

    Major issue is that it is part of Thomson Reuters - i.e. big company. You get great benefits, but also lots of bureaucracy and red tape. So many levels of review. A little bit stuffy too just due to the legal nature of the company. Some very old school Engineering going on here, which may have changed since I left.

    Advice to Management

    Keep moving this business forward and take more risks. Work outside your current engineering framework and empower people to own products.


  7. Helpful (1)

    "Billing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Houston, TX
    Former Employee - Billing Specialist in Houston, TX
    Recommends
    Positive Outlook

    I worked at FindLaw full-time (More than 8 years)

    Pros

    Great place to work. Flexible work environment.

    Cons

    I do not see any cons working here.

  8. Helpful (5)

    "Working from home is great, but not much else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing in Eagan, MN
    Current Employee - Digital Marketing in Eagan, MN
    Doesn't Recommend
    Neutral Outlook

    I have been working at FindLaw full-time (More than 3 years)

    Pros

    Working from home 5 days per week was great. That's changed recently though since they are now making the entire customer operations team come in two days per week (see note below about pushing good people out.)
    Most people are great to work with.
    Most managers trust their team members and don't micromanage.
    Vacation time is decent.

    Cons

    VERY process driven and task oriented.
    Most processes make little sense and create more work than the actual work.
    No time or opportunity to be creative.
    Most customers are unhappy with FindLaw's products.
    On that note, employees are forced to dance around the fact that sales reps over promise leaving the digital marketing team to cover for them.
    Overwhelming amounts of work with not enough time nor resources to do it.
    They are focused on the bottom line, not on what is best for their customers and employees.
    There is a very high turnover rate because most of the skilled people have better options.

    Advice to Management

    It's obvious all of the recent restructuring within multiple teams is a way to save money and push out those who don't want to do 5 jobs only to be paid for one. In order for a company like FindLaw to stay in business, the focus needs to be on the customer. Get with the program and realize that there is no such thing as SEO these days. Stop selling snake oil to clients and think about how you can retain talented employees instead of pushing them out with unrealistic workloads.


  9. Helpful (1)

    "Read the reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The others reps are awesome.

    Cons

    It has changed in the mentality of helping the most important part of the business, the CUSTOMERS.

    Advice to Management

    Get back to what made this great, taking care of clients then the other stuff will all come back like quit shrinking comp plan and commissions


  10. Helpful (4)

    "Not my favorite job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Development Consultant in New York, NY
    Former Employee - Senior Client Development Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at FindLaw full-time (More than 3 years)

    Pros

    Great umbrella company (Thomson Reuters).
    Great benefits!
    Great people to work with!

    Cons

    Company has too many problems. In a large metro area its very difficult to sell their products/services.
    WAYYYY TO MANY conference calls.
    VERY HIGH TURN OVER!!!

    Advice to Management

    Don't burn your CDCs out with ALL the conference calls. WOW sometimes 3-5 a week...just too much


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