Great place with clear expectations - Customer Care Supervisor First Advantage Employee Review

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

You will get bonuses based on your performance Many opportunities of learning new platforms and skills

Cons

On CC you will have high volume, but it is expected of the area Growth is slightly more limited on LatAm than other regions, however you can probably move to other teams

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First Advantage Response
1mo
Thank you for taking the time to share your experience. We’re glad to hear you've found value in the performance-based bonuses and the opportunities to learn new platforms and build new skills. We also appreciate your perspective on workload and growth opportunities within specific regions. Feedback like this helps inform how we continue to support development, mobility, and career exploration across teams and geographies, while recognizing the demands of high-volume environments.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

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First Advantage Response
1d
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first company Once out of operations you really manage your own time.

Cons

Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

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First Advantage Response
1d
Thank you for sharing your experience. We’re sorry to hear about the challenges you faced, particularly around workload, leadership support, and your health concerns. We recognize how important it is to feel supported during difficult times, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to speak up and wish you all the best moving forward.
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