Just a job not a career - Look elsewhere - Customer Service First Advantage Employee Review

2.0
Dec 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits are costly but include Medical, Dental, Vision, 401K, PTO, paid holidays Free meals are always provided (PS this does not substitute for a raise)

Cons

Company's main goal is about making a profit to benefit the company and upper management, they don’t care about the employees, this merge is a disaster and the company continues to lose great workers for various reasons. Work-from-home is not allowed in our specific department and management has no valid reason why even though most other departments are doing it consistently. There is no room for advancement and employees may or may not get a raise at end of year after reviews are graded. Turnover is constant for both newly hired and long term employees, and there are no incentives. Employees are required to complete unreachable goals, morale is down and dropping, and since the merger with the office located in India business has slowed to a crawl leaving most employees wondering if their job is at risk since other departments were phased out and employees were laid off and/or fired with very little notice.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

avatar
First Advantage Response
4w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

remote positions work life balance direct report supervisor easy to work with

Cons

work can be repetitive some employees get away with doing bare minimum while others get additional assignments pay could be better

avatar
First Advantage Response
23h
Thank you for sharing your experience. We're glad to hear you value the flexibility of our remote work environment, the work-life balance, and the support of your direct supervisor. We also appreciate your candid feedback regarding workload distribution and compensation. Insights like yours help us as we continue towards improving the employee experience. We're grateful you took the time to share. If you have additional questions or concerns, please reach out to your People & Culture Business Partner. Thank you!
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