Experience at First Advantage - Customer Care Representative First Advantage Employee Review

2.0
Jul 24, 2024
Recommend
CEO approval
Business Outlook

Pros

If you have a good salary package and enjoy some flexibility, this could be a good option. But it isn't for everyone.

Cons

They treat you like VIPs in the first few days of joining, and once you are done with your training and all that, it's a totally different picture. I've seen managers be really rude during meetings, using condescending tone...just bad moments like these used to affect me, but stayed around for stability. Too much work, less pay is an issue. India staff is treated worse than any region I feel. They worship those in America for some reason. Very different treatment.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

avatar
First Advantage Response
1mo
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

remote positions work life balance direct report supervisor easy to work with

Cons

work can be repetitive some employees get away with doing bare minimum while others get additional assignments pay could be better

avatar
First Advantage Response
2d
Thank you for sharing your experience. We're glad to hear you value the flexibility of our remote work environment, the work-life balance, and the support of your direct supervisor. We also appreciate your candid feedback regarding workload distribution and compensation. Insights like yours help us as we continue towards improving the employee experience. We're grateful you took the time to share. If you have additional questions or concerns, please reach out to your People & Culture Business Partner. Thank you!
See reviews by: Helpful|Rating|Date|All