This company demonstrates a lack of commitment to its U.S.-based employees. Domestic staff often face job insecurity, especially as hiring increasingly favors foreign workers. Management displays a consistent lack of accountability, often deflecting responsibility rather than addressing issues directly.
There appears to be a pattern of nepotism, with upper management frequently placing unqualified friends or family members in key roles. When employees seek guidance or answers, management tends to either ignore inquiries or respond emotionally, especially when confronted with constructive feedback.
The Customer Care team is one of the few departments that performs effectively, yet it receives little recognition or compensation. Following the acquisition of Sterling, original staff members felt sidelined as Sterling employees gradually replaced them—seemingly as a cost-cutting measure.
There is little to no formal training, leaving employees to rely on informal communication and hearsay. The work environment is often described as disrespectful, with minimal collaboration or support among teams. Additionally, employees frequently felt underpaid and discouraged from raising legitimate concerns about compensation and performance recognition.
