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First Command Financial Services

Engaged Employer

Software Quality Assurance Analyst - Software Quality Assurance Analyst First Command Financial Services Employee Review

2.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked at the Home Office. There, this company does make every reasonable effort to live by the CASTLE mantra-- a need by one is like the need of a family member. It is genuinely difficult to not make multiple connections quickly at the Home Office. Also, there is an extensive list of amenities.

Cons

Advancement or stability, however, are genuinely difficult, there. Sadly, the company is no longer in the hands of the founding family, and the Peter Principle is epidemic at practically every level from the bottom, up. Returns on savvy investments of generations past are drunkenly spent on glitz while basics like toilet paper and light bulbs go un-replenished under the guise of "going green." Due to controversy in the 2000s, the company's reputation is absolute mud with its only real clientele source-- the military. It is increasingly difficult to garner new clients to help replace those who are beginning to die-off. Even the sales force is dropping as the company resorts to indebting salespeople just to retain them. As an extremely closely held private company, there are questionable goings-on without check, promises that cannot be verified and are reneged at the drop of a hat, and a blatant boys' club modus operandi; moreover, routine measures taken by-- and demanded of-- publicly held companies are delayed and quietly brushed aside, with compliance occurring only when fear of scrutiny prevails. The only perceivable way this company moves forward is by hiring temps and contractors specifically to fix specific problems within a specific time frame, then finding reasons to terminate, then utterly blundering maintaining momentum in-house, then seeking a wind change by again turning to outsiders.

Explore other reviews about First Command Financial Services

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

* Having a mission-driven company with a meaningful customer group gives a sense of purpose. * The Employee Stock Option Program (ESOP) gives a common goal throughout the company, which cuts back on the corporate politics I've encountered at other companies. * Leadership is investing in modernization, so being able to help update mature processes leaves an opportunity to make an impact. * Company culture generally values personal improvement, offering investments in personal training and goals that feel supportive of one's career.

Cons

* Decision-making can be slower than in less regulated industries. Although necessary, the combination of compliance, legal review, governance, etc. can make things feel like the move slow for someone accustomed to nimble decision making. * Modernization requires patience and employees have to manage expectations of timeline on some of the corporate improvements.

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Consistency, team environment, team development, annual pay raises up to maximum for your position, bonuses based on your sales

Cons

Pay is low compared to industry averages Some opportunity for promotions, but not many

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First Command Financial Services Response
2w
Thank you for taking the time to share your experience with First Command. We appreciate your feedback and are glad to know your time with the team had a positive impact. We also appreciate your feedback on compensation and advancement opportunities. That perspective is important as we continue working to support our employees’ growth and recognize their contributions. We’ll be sure to share your comments with our leadership team.
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