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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Call Centre - Custiner Service Representative Firstsource Solutions Employee Review

      3.0
      Sep 30, 2025
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always paid on time Knew your shifts in advance

      Cons

      Not getting paid for upselling products when promised Call centre environment can be soul destroying

      avatar
      Firstsource Solutions Response
      8mo
      Thank you for your feedback. We’re pleased to hear you appreciated the reliability around pay and scheduling. We understand your concerns regarding incentives and the nature of call centre work, and we’ll make sure your comments are shared with the relevant teams as we continue to review and enhance our people's experience.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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