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Firstsource Solutions

Engaged Employer

Once Great, Now Needs Work - Customer Service Representative Firstsource Solutions Employee Review

2.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

The difficulty of the work depends on the account; some accounts are easier than others.

Cons

The quality of management has declined.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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