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Firstsource Solutions

Engaged Employer

Great - Inbound Retention Firstsource Solutions Employee Review

4.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager was great, culture was great. I worked on Sky preactive cancellations. Great overall!

Cons

Targets could be stressful at times.

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Firstsource Solutions Response
3mo
Thank you for your review. It’s brilliant to hear you had a great experience, especially that your manager and the culture made such a positive difference during your time with us. Our goals are there to help keep things fair and consistent and to meet client expectations. That’s why we focus on coaching, clear guidance and regular check-ins, so people feel supported as well as stretched.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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