Fantastic team culture – colleagues are collaborative, positive, and always willing to help.
Supportive management – leaders are approachable and provide consistent guidance.
Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement.
Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role.
Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.
Cons
Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.
Firstsource Solutions Response
3mo
Thank you for taking the time to share your detailed feedback about your experience with Firstsource.
We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.
Remote, Company provides equipment, No Weekends. Gain your experience and move on!
Cons
People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!