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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      review - Customer Service Representative Firstsource Solutions Employee Review

      4.0
      Nov 21, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The staff are really Friendly. They sometimes offer Overtime which is great for the salary. Good training

      Cons

      Customers that call through seem to find the telephone banking system too complex to understand which can make life a little hard some days, which I guess is typical in all call centres with bank vigilantes.

      avatar
      Firstsource Solutions Response
      9y
      Thank you for taking the time to leave us this great feedback. We are happy to hear you are enjoying your time with us. We are taking your feedback on board in order to create a better working environment for our employees. Keep up the good work!

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      1.0
      May 18, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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