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Firstsource Solutions

Engaged Employer

Great team leaders, poor higher support and long hours - Customer Service Representative Firstsource Solutions Employee Review

3.0
Nov 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The team leaders and your work colleagues are generally great.

Cons

Head office can be quite rude to home-based agents and the hours are far too long considering the amount of work you have to constantly complete

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Firstsource Solutions Response
8y
Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member. We do continuously congratulate our colleagues throughout our Facebook page but also through reward and recognition. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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