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Firstsource Solutions

Engaged Employer

Pitiful Pay and Benefits, Non-Supportive and Combative Leadership - Customer Service Representative - Membership and Benefits Firstsource Solutions Employee Review

2.0
Sep 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Not physically draining, very lax environment. Can eat and drink ar desk.

Cons

Very low pay for the type of work, knowledge and training required. Non supportive, unprofessional management, terrible workforce management and scheduling.

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Firstsource Solutions Response
6y
Thankyou for taking time to write a review on Glassdoor. It is important for us to hear what we are doing well and what we need to improve upon. We are not happy that your experience working here has been unsatisfactory means that in your case, we have failed somewhere along the line. People centricity is one of our key values and that is inclusive of providing a great and helpful work environment for all Firstsourcer's. Do provide us with your contact details so we can get in touch and understand your concern in detail.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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