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Firstsource Solutions

Engaged Employer

Terrible - Customer Service Representative Firstsource Solutions Employee Review

1.0
Aug 18, 2020
Recommend
CEO approval
Business Outlook

Pros

I wouldn’t have any pros

Cons

Terrible money terrible management Terrible

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Firstsource Solutions Response
5y
We are sorry to hear that you did not have a great experience during your employment with us. We work hard to provide a supportive work environment, and our benefits package is on par with the best in the industry. Your experience is definitely at odds with our values as an organisation that puts our employees at the heart of what we do. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us and also our leadership team continuously empowers, motivates and supports every single employee in our company. We hope you used one of our feedback channels while employed with us. We actively seek feedback from all our employees through our HR team, ‘Happy or Not’ stations and Employee surveys, so that we can continue to improve the employee experience.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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