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Firstsource Solutions

Engaged Employer

Okay - Customer Service Associate Firstsource Solutions Employee Review

3.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Good start and training provided to freshers

Cons

Frequent rotation shifts can cause health issues Not so career oriented Frequent paycuts due to compliance errors No Indian public holidays No fixed Sat Sun off

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Firstsource Solutions Response
5y
We support customers in the US and UK geography, and hence most of our job profiles include working in rotational shifts, including weekends. Health & wellbeing of Firstsourcers is of utmost priority and hence the shift patterns are planned and communicated in advance to employees along with a focus on giving the appropriate number of leaves and off days to all. We encourage you to speak to your HR partner for any concerns so that they can help you have a more enriching experience at work. Wishing you a fulfilling career with Firstsource.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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