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Firstsource Solutions

Engaged Employer

Not satisfied with company policy - Customer Service Representative (CSR) Firstsource Solutions Employee Review

1.0
Nov 1, 2020
Recommend
CEO approval
Business Outlook

Pros

No pros as of such

Cons

No proper training by the company

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Firstsource Solutions Response
5y
Thank you for sharing feedback. We are disappointed that you did not enjoy your time with us. We have a robust training process to induct new starts into their role. We select trainers through a robust competency assessment to ensure we have competent trainers with not only good process knowledge but also facilitation skills . We will continue to give our best and wishing you well with your new endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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