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Firstsource Solutions

Engaged Employer

Work from Home - Customer Service Representative Firstsource Solutions Employee Review

3.0
Jul 1, 2021
Recommend
CEO approval
Business Outlook

Pros

It is a remote job with flexible hours

Cons

Equipment that the company provided would be damaged when they sent it to me. Company was very slow on sending new equipment which you need to do your job.

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Firstsource Solutions Response
4y
Thank you for writing in and the feedback shared. We're glad to hear that you’re enjoying the flexibility provided. We care deeply for our employees and always try to better the place of work to make them feel comfortable. Our people are at the center of everything we do, and Firstsource is constantly committed to providing professional technology solutions that can improve employees' productivity. We are taking your feedback and will address the areas we missed in delivering a great experience to you. Meanwhile, we encourage you to write to your HR Manager about your specific concerns. We will be happy to reach out to support you.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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