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Firstsource Solutions

Engaged Employer

Ok but could be better - Customer Service Representative Firstsource Solutions Employee Review

3.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Good shifts, not on phones

Cons

Poor wages and poor promotional opportunities

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Firstsource Solutions Response
4y
Thanks for writing in. It is encouraging that you recommend us as an employer. We are happy to know that you appreciate the shift timings and our workplace practices. We are committed to giving Firstsourcers fair compensation and benefits and have a team that continually reviews them to be at par with market standards. Our Performance Enhancement philosophy drives a culture of meritocracy through performance differentiation, and the promotions are linked to an individual’s consistent contribution, competency and potential. We encourage you to connect with your HR partner to know about this in detail. We wish you a fulfilling career with Firstsource.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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