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Firstsource Solutions

Engaged Employer

Stats stats stats - CSA - Customer Service Associate Firstsource Solutions Employee Review

2.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Good bonuses if you can be bothered to hound already frustrated customers.

Cons

Stats, stats and more stqts. A panopticon of surveillance at every turn and a clique culture.

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Firstsource Solutions Response
4y
Thanks for writing in. We regret to hear that your experience with us was less than positive. Our people are at the centre of everything we do, and we work hard to provide a supportive work environment. We are continually striving to make the process better with zero tolerance to workplace incivility and building a culture of respect and a bias-free workplace by adhering to the highest possible standards of transparency, integrity, and accountability. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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