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Firstsource Solutions

Engaged Employer

Good place - Broadband Retention Agent Firstsource Solutions Employee Review

5.0
Oct 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Bonus. Good banter. Good training

Cons

Geta busy. Bosses dont really help. Limted on offers

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Firstsource Solutions Response
4y
Thank you for your feedback – we’re pleased to hear that you recommend Firstsource as a good place to work. It’s great to hear that you enjoyed your training and are now enjoying the banter with your colleagues. We strive to provide a working environment where you can engage with your peers and we’re pleased this is working well for you. It’s a fast paced environment and one that gets busy – both of which work towards the bonus you mention! We’re sorry, however, that you don’t feel supported by your Team Leader – please reach out to a member of your local HR Team who will be able to offer support. We wish you a long and fulfilling career with us.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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