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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Most unorganized place I've ever worked at - Customer Service Representative (CSR) Firstsource Solutions Employee Review

      1.0
      Nov 29, 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of overtime options available.

      Cons

      Lack of communication from HR Technical issues with equipment provided Dishonest leaders Multiple issues with processes and policies never resolved Payroll department constantly looses paperwork which affects employees pay

      avatar
      Firstsource Solutions Response
      4y
      Thanks for your feedback. We would like to assure you that we are committed to improve employee experience . At Firstsource, we have various communication forums & avenues to raise concerns . Hope you were able to use these forums during your stint with us . We have certainly noted your feedback and will try to improve the same.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      1.0
      May 18, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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