Absolutely shambolic and that's being kind - Direct Banking Advisor Firstsource Solutions Employee Review

• Micromanaging to the absolute extreme. • Complete and utter lack of engagement from top to bottom. • Genuinely feels like working in a concentration camp. • Stat-bashing to the extreme. • Absolutely slaughtered with call volumes from the start of the shift to the end with minimal offline time and refuse to give 5-10 minutes ad-hoc offline time when really struggling. • ZERO incentives, regardless of how much this is preached during training, its all LIES. • The operations managers are an absolute disgrace, they will promise you a specific request until it comes to it and claim they have no clue what you are talking about. • It seems at the start of every single shift there is a fresh client requirement to be rammed down your throat, which is fine, but they expect you to perform like a robot with little motivation.