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Firstsource Solutions

Engaged Employer

One of the most amazing company I've worked for so far. - CSA - Customer Service Associate Firstsource Solutions Employee Review

5.0
Dec 21, 2021
Recommend
CEO approval
Business Outlook

Pros

One of the reasons could be the training staff, the HR and the TL's who are so supportive and helpful with everything. The Manager do understand us personally and help us figure a way out. The canteen no doubt is the best and most affordable. The staff members are really very helpful and cheering.

Cons

There are quiet a lot of deductions in the incentives. For eg: If taken an AL the incentive that is £20 is cut off which doesn't make sense caused AL is meant to be an off which shouldn't affect the incentive if not working on that day.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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