employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Customer service - Customer Service Firstsource Solutions Employee Review

1.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

There are Some nice people there

Cons

Time your toilet breaks Refuse to pay holiday pay that you were unable to take. No wait time between calls Only criticism no reward or incentives for hard work Unpaid break Poor pay for the amount of work

avatar
Firstsource Solutions Response
4y
Thank you for your review – we’re pleased to hear you connected with some nice people whilst you were with us. Our compensation and benefits scheme is designed to reward people for their personal contribution, and our incentive schemes provide the opportunity for people to earn more in a variety of ways if they want to. We have policies in place to provide clarity and structure to all elements of employment and these are available to all employees throughout their tenure. We’re sorry your experience wasn’t a positive one and wish you good luck for the future.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

See reviews by: Helpful|Rating|Date|All