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Firstsource Solutions

Engaged Employer

Energy draining - Customer Advisor Firstsource Solutions Employee Review

1.0
Apr 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Can do overtime when you want to

Cons

They expect too much from you for what they give. Working extremely long hours over the weekend and some nights till midnight when it was advertised as a 9-5?

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Firstsource Solutions Response
4y
Thank you for your review. I’m sorry to hear that your time with us did not live up to your expectations. We’re a fast-paced customer service provider who are committed to being there when our customers need our support. This clearly includes weekend working but we do offer flexible shift patterns to help provide a good work-life balance. Our leadership team work hard to provide support and guidance, and our HR Team are always on hand too. I hope you took the opportunity to reach out to someone to try and address your concerns whilst you were with us, if not and you’d like to share your perspective, please contact your local HR Team in confidence. Thank you again and best wishes for your future career.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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