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Firstsource Solutions

Engaged Employer

Awful - Call Center Agent Firstsource Solutions Employee Review

1.0
May 14, 2022
Recommend
CEO approval
Business Outlook

Pros

They pay the largest minimum wage, it doesn't matter how old you are

Cons

I started as an agent and moved up as an Sme, they don't change your title so they can move you about an up and down at any time, they don't put responsibility on those that do absolutely nothing, you only go up if you are friends with the right people, they run a ridiculous popularity contest even though they tell you at the start how easy it is to progress and how nice everything is (lies)

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Firstsource Solutions Response
4y
Thank you for your review. Here at Firstsource, we strive to provide a people-focused culture where our employees can thrive and progress in their careers. Our leadership teams are always on hand to provide guidance and support and readily offer opportunities at appropriate points in your career. The ability to step up allows you to try out new roles and demonstrate your abilities – it’s a great way to progress and move into the talent pool if you do a good job. We're sorry it didn’t work out better for you and wish you all the very best in your future career.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

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