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Firstsource Solutions

Engaged Employer

Still doesn’t get why matrix pay is problematic - Claims Examiner Firstsource Solutions Employee Review

1.0
Apr 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Was somewhat flexible about when you came in.

Cons

Whoever is in charge of setting matrix pay rates doesn’t seem to understand human nature or motivation. All over this page are replies from them saying that they set the per piece rate at an “above market rate” overall, but what this fails to take into account or mention is that as you work harder, the pay per claim GOES DOWN, so you feel like you’re in a ever speeding up hamster wheel just to maintain the same rate. (And I have serious doubts about the above market claim, too.) Or Sisyphus and pushing the rock, whatever metaphor you want to use. Company started off with a focus on picking off the best of the best of employees from other companies, and setting them free to make *decent* money, and clients could be assured they got things done right. Now it’s just typically corporate, but worse, since most places don’t decrease your pay for working harder. It’s bizarre to see them still defending this.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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