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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Pros and cons - Customer Service Representative Firstsource Solutions Employee Review

      4.0
      Jul 7, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment, very helpful and supportive.

      Cons

      No flexibility on timing and difficult to work from home.

      avatar
      Firstsource Solutions Response
      2y
      Thank you for your review. We’re very happy to hear you enjoy your role and the Belfast site and that you find it a supportive place to work. We do offer some roles working from home, however, due to the nature of the work we do, it does depend on the client, and the process you are working on.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      1.0
      May 18, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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