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Firstsource Solutions

Engaged Employer

Good job for a short time - Customer Service Agent Firstsource Solutions Employee Review

4.0
May 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Earn good money on commission and bonus good to build customer service skills and a good social atmosphere

Cons

a lot of pressure from management on stats

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re glad to hear that you’ve found the commission structure and bonus opportunities rewarding, and that the role has helped you build valuable customer service skills in a positive social environment. We understand that managing performance metrics can be challenging, and we strive to balance achieving business objectives with supporting our team’s well-being.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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