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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Unfortunate changes in administration - Customer Service Representative Firstsource Solutions Employee Review

      2.0
      Jan 10, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Average salary for call center jobs

      Cons

      A couple of months ago they changed their administration in Mexico City from Mexican to India and as soon as that happened they started reducing bonuses, getting excuses for not paying them and reducing costs in all possible ways making it from one of the best jobs I've had in the beginning, to even the worst coffee I've ever tasted, late paychecks, etc.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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