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Firstsource Solutions

Engaged Employer

Average call centre experience - Customer Service Representative Firstsource Solutions Employee Review

4.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Good money 2. Timings are fixed and there's no overtime as such

Cons

1. Very strict with the timings. 2. Can't move around freely feels suffocating 3. Kinda toxic enviroment

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Firstsource Solutions Response
1y
Thank you for your feedback! We're glad to hear that you appreciate the fixed timings and competitive compensation. Regarding the strict timing policies, these are in place to meet business requirements and ensure smooth operations. We also understand the need for flexibility and strive to create a balanced work environment. Our schedules are designed to maintain structure, but we’re always open to exploring ways to enhance the employee experience.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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