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Firstsource Solutions

Engaged Employer

A great place to grow and learn - Customer Service Associate (CSA) Firstsource Solutions Employee Review

4.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

The onboarding process is smooth and helps new hires adjust quickly . Supportive team environment , Good training process , Respectful culture , Skill Development, Carrer exposure , Timely feedback .

Cons

Limited flexibility in work shifts can affect personal commitments .

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Firstsource Solutions Response
11mo
Thank you for sharing your experience! It’s great to hear that you found the onboarding process smooth and supportive, with good training, a respectful culture, and timely feedback. These are key elements that make the transition for new hires easier and contribute to overall career development. Balancing business needs with employee well-being is always important. Activities that build team connection and make the workplace more engaging can boost morale and motivation.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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