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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Have self respect and dont work here - Customer Service Adviser Firstsource Solutions Employee Review

      2.0
      Aug 7, 2025
      Customer service adviser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleagues Semi-frequent breaks although short 3 weeks initial training is quite laid back

      Cons

      Required to meet unrealistic goals Contradictory advise from managers Training is outdated and even trainers didn’t know how to handle most of the queries Minimum wage Unappreciative Dont reply to holiday requests Swap shifts without notice Bad managers

      avatar
      Firstsource Solutions Response
      8mo
      Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues, our initial training, and regular breaks. Some roles can be fast-paced and target-driven to ensure we deliver excellent service to our clients, which is why certain processes, such as performance goals and structured training, are in place. We continuously review our training and support to help colleagues feel confident, equipped, and supported in their roles.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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