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Firstsource Solutions

Engaged Employer

Bad work environment - Customer Service Representative Firstsource Solutions Employee Review

3.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Good incentives Good infrastructure Okish work-life balance

Cons

Bad process management Work pressure with targets

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Firstsource Solutions Response
9mo
We are glad to know that employees value the good incentives, strong infrastructure, and the balance we strive to provide between work and personal life. We do have structured processes in place to ensure smooth operations, though we understand that experiences may differ across teams. As for work pressure and targets, these are aligned with business requirements and client expectations, but we are committed to supporting employees in managing them effectively. We will continue focusing on creating a motivating work environment while balancing performance goals with employee well-being.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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